Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!
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Manage a portfolio of enterprise-level clients, fostering strong relationships and ensuring their satisfaction with our SX product and support services.
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Gain in-depth understanding of each client’s business and SX product installations to identify specific service needs and opportunities for improvement.
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Develop and implement comprehensive service plans aligned with client requirements and program/delivery standards.
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Drive the adoption of proactive service and support mechanisms, like knowledge base articles and training programs, to minimize client downtime and support costs.
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Act as a primary point of contact for clients, coordinating the resolution of service incidents and escalating technical issues when necessary.
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Collaborate closely with internal teams, including sales and support, to ensure seamless client experience and identify opportunities for expanding our support services.
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Analyze client feedback and proactively recommend improvements to our SX product and support offerings.
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Stay up-to-date on industry trends and best practices in PSA and related technologies.
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5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company
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Demonstrable experience with the Salesforce Platform including: SOQL Querying, Master-detail object model, Profiles, Permissions, Visualforce page behavior, views and layouts
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Experience with Salesforce Apex Async job processing, Flows, Managed Package content namespacing, capturing Debug Logs is preferred and Apex code/scripting, Lightning Web Components, navigating governor limits and scalability is a big plus
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Understanding of modern web technologies and accessibility (client-server, DOM, REST API, HTML/CSS/ Javascript and Saas/PaaS architecture
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Strong understanding of PSA concepts and the importance of service delivery in optimizing client success
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Excellent communication and interpersonal skills, both written and verbal.
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Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions.
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Experience in collaborating effectively with cross-functional teams, including sales, support, engineering and product management.
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Strong sense of ownership and accountability for client satisfaction and service delivery success.
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Willingness to travel occasionally to meet with customers, not expected to exceed 5%
- Candidate must be located in United Kingdom
- Flexibility for occasional meetings, availability, or duties outside of normal business hours.
Our Philosophy
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An intentionally engaging and collaborative culture – ditch the silo!
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Strong work-life balance that’s a true focus of the company
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The chance to learn from some of the best people in the business
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A vibrant, collaborative and devoted team, who still makes time for fun
London, United Kingdom
Our EMEA Headquarters is situated in the heart of the vibrant city of London, just metres away from the River Thames and surrounded by restaurants, cafes and entertainment. Enjoy great perks like:
- Nespresso Coffee, snack bar, and private kitchen
- Panoramic views across the city from our modern top floor office space
- Large balcony looking south over the river
- Regular team Cheese Club and other events
Benefits:
- Private Medical Insurance
- Kantata provides supplemental PHC (100% EE, 100% dependents) includes Employee Assistance Programme
- Annual renewal in July
- Group Income Protection (Disability Insurance) - 75% of salary paid in the event an employee cannot work due to illness or injury (paid until RTW or retirement age, whichever is sooner)
- Death In Service (Life Insurance) - X4 salary lump sum paid out to listed beneficiaries in the event of employee Death
- Scottish Widows - Employees may contribute min 5%; Kantata contributes 3% to participants
- Parental Leave - 12 weeks maternity, 8 weeks paternity, 100% employer paid
- Hybrid, flex-schedules
- Employee Assistance Programme offered through Help@Hand
- Monthly events, topics, resources; dedicated Slack channel
- Onsite and virtual, ongoing learning and development classes
- Flexible PTO
- Sick/wellness time = 20 days per anniversary year
- 10 paid company/bank holidays per year
If you don't see your dream job listed, we encourage you to apply anyway. We don't want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to the our network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Kantata.