Kantata Helps ERP Consulting Group The Answer Company Increase Resource Utilization by 11%
INDUSTRY
CLIENT
The Challenge
Limitations with Smartsheet made it challenging for The Answer Company to deliver a consistent customer experience. The company was unable to directly connect project plans with actual project hours, causing a lack of clarity in project performance and resource utilization. This disconnect between resource, project, and financial management sent The Answer Company on a search that led to Kantata.
The Answer Company is a leading technology consulting company committed to Propelling Businesses Forward through industry-leading vendors like Sage and Acumatica. As a full-service value-added reseller, they select, adopt and implement integrated ERP, HCM, CRM, and PSA solutions to over 2,000+ clients across Canada and the US.
The Solution
Helpful Integrations
The Answer Company needed a resource management solution that could properly integrate with Sage Intacct to track and apply hours to their projects, with Kantata providing the OpenAPI interface they needed.
Reliable Resource Management
Kantata resource management provided The Answer Company with dependable, detailed management of employees, task assignments, and time entries they needed for accurate invoicing.
Clear Forecasting
Kantata gives The Answer Company long term resource forecasting insights it previously lacked, helping them prepare for demands in advance for more effective decisions.
Benefits
- 11% Resource Utilization Rate Increase
- 120-Day Resource Forecasting Outlook
- 218% Average Annual ROI with integrated tech stack
- Operational Costs Reduced By 50% with integrated tech stack
Increase in resource utilization rate
Reduction in operational costs
The Results
Better Understanding, Better Utilization
With Kantata resource management, The Answer Company was able to find clarity in their project needs and resource capacity, allowing them to understand resource requirements for more efficient project staffing. As a result, The Answer Company’s resource utilization rate grew by 11% after implementing Kantata.
A Brighter Future
With Kantata, The Answer Company has now achieved a resource forecasting outlook of 120 days into the future. Through both increased cash flow and user productivity, The Answer Company was able to achieve a 218 percent average annual ROI as it deployed Sage Intacct, Kantata, and suitable marketplace apps.
Stronger Projects At Every Stage
Kantata’s integration with Salesforce and Sage Intacct have given The Answer Company complete control of every stage of the project and much-needed invoicing accuracy. Kantata supported The Answer Company’s accelerated growth as the team went from an average of 4 new projects a month to as many as 30.
Improved Client Satisfaction
The Answer Company has clients engage in projects and take part in the project workspace with Kantata’s client portal, providing a consistent positive client experience, all in service of the organization’s philosophy of empowering the end user and propelling companies forward. Kantata is used across the company today, with reports including Budget versus Actuals, Utilization, and Project Portfolio regularly used to bring greater insights.
“Kantata is easy to use and integrates with our CRM and ERP. Projects become visible early in the sales cycle and their impact on our resources can be anticipated. As soon as we close the sale, the customer is created, invoices generated and resources can start booking time almost immediately.”
CFO, The Answer Company