INSIGHTS FROM THE 2023 SPI PROFESSIONAL SERVICES MATURITY BENCHMARK
Unleash the Power of a Purpose-Built Tool
The 2023 Professional Services Maturity Benchmark tells a story of an industry that has found ways to protect and enhance financial performance through economic uncertainty.
2022 KPIS ACROSS ORGANIZATIONS
Employee billable utilization
3%
Number of projects delivered on time
5%
Project margins
4%
Project overruns
21%
Percent of annual revenue target achieved
4%
Trends point to diminishing performance despite current profitability
Despite the lingering impacts of the pandemic, changing work norms, and an ongoing war for talent, profitability increased from 2021 to 2022. However, amidst this overall success, several key performance indicators experienced a downturn in 2022.
Professional services success depends on everyone working together
An aspect that sets the SPI Professional Services Maturity™ Model apart from others is due to its holistic approach to measuring performance. Maturity is determined through alignment and focus both within and across functions. Increasing maturity levels show up in significant bottom-line profit.
Purpose-built technology improves results
A purpose-built professional services solution keeps businesses running efficiently for better KPI performance, happier employees and better client outcomes.
PSOS WITH PS SOLUTIONS REPORT:
5%
higher billable utilization
6%
more projects delivered on time
12%
less project overruns
16%
higher margins
Technology separates high-performing PSOs from the pack
The key ingredients to high-performing professional services organizations is technology and how well it integrates their applications to drive better visibility and improve performance.
High-performing PSOs report higher KPIs
KEY PERFORMANCE INDICATOR (KPI)
Ease of getting things done (1-5)
Data-driven (1-5)
Employee billable utilization
Projects delivered on-time
Project overrun
% of annual revenue target achieved
HPP
4.20
3.85
75.7%
85.7%
7.8%
99.4%
REST
3.60
3.37
69.3%
73.4%
10.5%
90.4%
DELTA
17%
14%
9%
17%
26%
10%
Kantata is the product of choice for high performing PSOs
Kantata is the most adopted professional services software solution in the 2023 benchmark – nearly one in three respondents use Kantata, including the majority of the high-performance PSOs surveyed.
See a demo“Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.”
Chris Rauch
Chief Customer Officer at Sage People
“Our forecast metrics are so accurate that sometimes I feel like a fortune teller.”
Mandee Miles
Director of Client Finance at Hero Digital
“The real game changer of Kantata is the windshield view of our plans - Kantata gives us an accurate, up-to-date, living and breathing plan.”
Kevin Ochs
Professional Services Business Management Director at Esri
“Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.”
Chris Rauch
Chief Customer Officer at Sage People
“Our forecast metrics are so accurate that sometimes I feel like a fortune teller.”
Mandee Miles
Director of Client Finance at Hero Digital
