SUCCESS STORY
TeleTracking Increases Billable Utilization by 37% with Kantata
TeleTracking provides patient flow automation solutions to the healthcare industry to solve today’s pressing hospital needs.Their mission is to optimize workflow and improve timely patient care.
37%
Increase in billable utilization
100%
Compliance with time tracking
INDUSTRY
CLIENT
WHAT KANTATA REPLACED
The Challenge
TeleTracking needed a resource management solution that could provide support in several crucial areas, including their time tracking practices, resource utilization and forecasting capacity. Their search for a solution led them to consider OpenAir PSA before they found Kantata.
The Solution
Sales Pipeline Visibility
Detailed Utilization Reports
TeleTracking dealt with frequent time entry miscategorization and inconsistent utilization definitions, which made it difficult to understand employee utilization and needs.
Accurate Time Tracking Capabilities
Kantata helped TeleTracking overcome the limitations and unclear requirements of their previous systems, which had led to inaccurate utilization, lower compliance rates and inaccurate project budgets, which were compounding other challenges.
Benefits
- 100% time tracking compliance
- 13% increase in hours in 2 weeks
- 18% increase in hours to date
- 37% increase in billable utilization
“Being able to finally have this ecosystem with Kantata where we could look at our resources as a whole and see where they were deployed, what they were focused on, what skill sets we had available, balance out the workload for our resource pool and the forecast was a huge opportunity.”
Resource Manager, TeleTracking Technologies